Policies

The programme is a three-week guided cohort with three months of platform access from the cohort start date. The price is shown before you pay and is fixed when your place is held. Cohorts 1 to 3 are paid once, in full, at enrolment. Where a cohort is paid in two instalments, the second is due on day 14 of the cohort with seven days of grace; after that, access is suspended until it is paid.

Completing the programme does not guarantee agency approval, listing to brands, or paid work. The agency assessment is a separate decision.

You must be 16 or over to enrol. Under 18, a guardian must give recorded consent before any listing or paid work.

Lessons, replays, notes and resources are licensed to you alone, for your own learning, for as long as your access lasts. You may not record, screenshot, download, copy, resell or share them, or let anyone else use your account.

Every video and document shows your name, part of your email and your member code. If course material is found outside the platform, the account it came from is closed without refund, its agency application is withdrawn, and Creator Factory may take further action.

Full refund of any amount paid if you withdraw before the cohort's first live call. No refund after the first live call or after any Week 1 lesson has been opened, whichever comes first. Watching the Welcome lesson does not end this right. Duplicate or erroneous payments are refunded in full. If Creator Factory cancels a cohort, everything paid is refunded in full.

We store your name, email, phone, date of birth, your work on the platform and your payment records. Card details are handled by the payment provider and never reach our servers. If you connect Discord we store your Discord user id and username, and we send your course progress to Discord so your role in the server reflects it. You can disconnect Discord from your account page at any time. Course videos are hosted by Supabase, our database and file storage provider, or by VdoCipher. Each video carries your name, a shortened email and your member code as a watermark; for videos hosted by VdoCipher we send it those details each time you press play.

We email you about your programme only. You can turn reminders off on your account page.

Creators under 18 can join the programme with a guardian's consent. The guardian agrees to the creator taking part in the three-week programme, including the community and the live calls, publishing videos on their own social accounts as part of the assignments, and Creator Factory holding the programme data described in the privacy policy.

No listing in the directory and no paid brand work until the creator turns 18 or a separate written consent for paid work is recorded with a guardian. Brands never receive a minor's contact details.

Give feedback on the work, not the person. No self-promotion outside the channels made for it. No sharing of lesson material outside the cohort. Repeated breaches remove Discord access for the rest of the cohort.